Quentin D. Anderson Sr.
Athens has great rehab care
Athens is a great place to live. This is a letter to give special praises to our two health rehabilitation facilities.
I have been a patient in both places. The quality of care and the caring personnel made my recovery much faster. Thanks to each of you who “got me going again.”
Knology customers expect service
To make sure we all have the same understanding regarding the issues I am speaking to, I greatly appreciate the fact that Knology is spending the dollars and time to upgrade the Athens area Network and install new state-of-the-art Technology and Equipment. I am very pleased (as we all should be) with Knology in regard to their upgrade of the Athens area Cable Plant and Network.
When complete it will result in additional capabilities, better network performance, reliability and enhanced features. Plus, they are installing the most current up-to-date, state-of-the-art, technology and supporting equipment. All which will result in providing excellent services.
However, my issues here are with how poorly Knology is managing the upgrade project itself. My specific concerns are with their project management (or the lack thereof), and any formally coordinated and approved Work Breakdown Structure plus defining supporting processes. Based upon my experience jeer with Knology's upgrade performance and based on my past professional expertise and experience, (I would be happy to share mine with them), the project itself has not been well planned or managed. An apparent lack of communication and coordination within Knology’s internal business processes and within the upgrade project itself could potentially result in true Public Safety issues in not being able to make 911 calls.
Considering the size and nature of the upgrade project, how could Knology be so unresponsive to problems being encountered and reported to them? Why hasn’t Knology kept the City Council, the mayor and Athens Communications Officer Holly Hollman, along with the News Courier informed regarding their progress and if there are any problems.
Last but not least, why didn’t Knology use a local contractor, one from the Athens-Limestone County and/or Huntsville-Madison County area instead of one from Georgia?
Why not keep the money locally, and have the people who have a vested interest in our area perform the upgrade work? I know personally of several top-of-the-line very qualified companies in this area who could have accomplished the job very effectively.
I strongly believe we as Knology customers should and do expect the same high level of service commitment, support, performance and professionalism from the Knology Corporation that the city of Athens provides us as citizen customers in the management and delivery of services. I would also like to thank my City Councilman Harold Wales for his support regarding these issues.