On Friday, Wade left a message at the Lewis home stating that Jeff had asked her to send the television overnight so it would arrive Saturday. Wade confirmed to The News Courier that the TV had been sent overnight Friday but said it was smaller than the 65-inch that was promised in the online promotion.

“I don’t know how large it is,” Wade said. “It’s as long as my arm. Jeff just asked me to send it overnight. So, they should get it tomorrow. You will have to talk to Jeff.”

Saturday and Monday passed but no TV arrived.

On Tuesday, Federal Express delivered a box from Charter large enough to hold a 19-inch television. Chris refused to sign for it, so the package was returned.

“It’s an insult,” Chris said. “We already have a 40-inch TV, so we really don’t need a 19-inch. Mainly, they shouldn’t be allowed to promise whatever they like and not follow through.”