The ship did not sail until after 8 p.m., she said.
"My mother is a cruise travel agent so this is not my first rodeo. I have sailed many, many cruises, many, many cruise lines. This was, by far, I have to say, the worst," said Smedley, of Plano, Texas.
Robert Giordano, of the Oklahoma City suburb of Edmond, said he last spoke to his wife, Shannon, on Monday. She told him she waited in line for three hours to get a hot dog, and that conditions on the ship were terrible.
"They're having to urinate in the shower. They've been passed out plastic bags to go to the bathroom," Giordano said. "There was fecal matter all over the floor."
Even more distressing, Giordano said, has been the lack of information he has been able to get from Carnival, a complaint shared by Vivian Tilley, of San Diego, whose sister is also on the vessel.
Carnival, she said, has not told families what hotel passengers will be put in or provided precise information about when they will arrive in Mobile, Ala. And that came after the cruise line switched the ship's towing destination from Progreso, Mexico, to Mobile.
Tilley said her sister, Renee Shanar, of Houston, told her the cabins were hot and smelled like smoke from the engine fire, forcing passengers to stay on the deck. She also said people were getting sick.
"It's a nightmare," Tilley said, noting Shanar and her husband chose a four-day cruise so they wouldn't be away from their two daughters for too long.
After losing power on its most recent journey, the ship drifted until Tuesday, when two tugboats began moving it toward shore.
The National Transportation Safety Board has opened an investigation into the fire.