The News Courier in Athens, Alabama

State and Nation

February 14, 2013

Carnival cancels 12 more cruises on troubled ship

(Continued)

Passengers have had limited cellphone service because of the power failure, but many were able to make calls to friends and family when the Triumph rendezvoused with another Carnival ship that dropped off food and supplies. The other ship had a working cellular antenna.

Tilley said late Wednesday that she had received an update from Carnival saying the Triumph had again rendezvoused with another cruise line, taking on more supplies and food, and that a third tugboat had also arrived to bring the ship to port.

Meanwhile, officials in Mobile are preparing a cruise terminal that has not been used for a year to help passengers go through customs after their ordeal.

The Triumph is expected to arrive Thursday afternoon.

The company has disputed the accounts of passengers who describe the ship as filthy, saying employees are doing everything to ensure people are comfortable.

Passengers are supposed to receive a full refund and discounts on future cruises, and Carnival announced Wednesday they would each get an additional $500 in compensation.

"We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances," Carnival President and CEO Gary Cahill said. "We are very sorry for what our guests have had to endure."

Carnival spokesman Vance Gulliksen acknowledged the Triumph's recent mechanical woes, explaining that there was an electrical problem with the ship's alternator on the previous voyage. Repairs were completed Feb. 2.

Testing of the repaired part was successful and "there is no evidence at this time of any relationship between this previous issue and the fire that occurred on Feb. 10."

But according to the email sent to passengers Jan. 28, the issue affected the ship's cruising speeds, delaying its arrival in Galveston. The email also informed Smedley and other passengers that the propulsion problem would prevent them from docking at two ports.

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